Need some help? Send us a message and we will respond as soon as possible. If your query relates to a specific order or product, please email customercare@avantcha.com and include your order number or product details.

Shipping Costs:

We offer the following shipping terms:

Whenever possible, please arrange deliveries to a workplace or residence where someone will be available to receive the order. Alternatively, you can schedule a contactless delivery using the carrier’s tracking link, which will be provided once your shipment is ready.

Please provide a physical home or office address and NOT a Post Office Box. 

Dispatch and Delivery 

We use DHL Express courier service worldwide for all international shipments and Quiqup for all UAE orders.

Once the order is confirmed, it will be dispatched on the next business day (Monday to Saturday) for International Deliveries and UAE Next Day Deliveries and on the same day (Monday to Saturday) for UAE Same Day Deliveries and 4 Hour Deliveries. If the order is not dispatched in five business days for any reason, you will be contacted via email to offer an alternative product, partial shipment or full refund. 

DHL will send an email and SMS notification as soon as they pick up your order and you will be able to conveniently schedule your delivery and request “contactless delivery” where the courier can leave your order at the door, mailbox or neighbour.

Quiqup will send a WhatsApp notification once they pick up your order allowing you to track its status and select “Leave at door” if you prefer contactless delivery.

Please note that estimated delivery times are for guidance only and begin from the dispatch date. ARTISAN SPECIALTY TEA TRADING LLC is not responsible for delays caused by customs clearance at the destination.